# 360Agents
> 360Agents is an Israeli AI implementation company that builds custom AI text agents, voice agents, WhatsApp agents, business automations, and system integrations for small and mid-sized businesses.

## What We Do
- AI text agents for websites, WhatsApp, email, internal knowledge bases, and operational workflows.
- AI voice agents for web and phone experiences, including demos, lead capture, routing, and after-hours response.
- Business process automation for lead routing, CRM updates, order handling, support triage, reporting, and handoff to human teams.
- Integrations with existing business tools such as CRM systems, email, spreadsheets, calendars, WhatsApp Business, and custom backends.
- Privacy-aware implementation for businesses that need clearer control over prompts, logs, usage, and deployment boundaries.

## Approach
1. Discovery: map the real workflow and find repetitive work that is safe to automate.
2. Design: define what the agent may answer, what it must not answer, and when it should escalate to a human.
3. Implementation: build a narrow working version first, then connect systems and expand only where it helps.
4. Monitoring: review conversations, usage, and edge cases so the agent improves without losing control.

## Useful Pages
- Home: https://360agents.cloud/
- Use cases hub: https://360agents.cloud/use-cases/
- English use cases hub: https://360agents.cloud/use-cases/en/
- Voice agent for clinics: https://360agents.cloud/use-cases/voice-agent-clinic.html
- Voice agent for clinics, English: https://360agents.cloud/use-cases/en/voice-agent-clinic.html
- WhatsApp agent for e-commerce: https://360agents.cloud/use-cases/whatsapp-commerce-agent.html
- WhatsApp agent for e-commerce, English: https://360agents.cloud/use-cases/en/whatsapp-commerce-agent.html
- Lead routing automation: https://360agents.cloud/use-cases/lead-routing-automation.html
- Lead routing automation, English: https://360agents.cloud/use-cases/en/lead-routing-automation.html
- Contact: https://360agents.cloud/#contact

## Use Case Summaries

### Voice agent for clinics
A voice agent can answer basic after-hours questions, collect caller details, summarize the call for staff, and escalate urgent or professional issues to the right human channel. It should not provide medical diagnosis, professional advice, or promises on behalf of the clinic.

### WhatsApp agent for e-commerce
A WhatsApp agent can handle repeated questions about orders, shipping, returns, product availability, and basic store information. It should be transparent, concise, and quick to hand over to a human when the customer is upset or the case is unusual.

### Lead routing automation
Lead automation can collect missing details, classify incoming requests, route them to the right person, and create a clean summary in the existing workflow. The goal is not to replace sales judgment, but to reduce lost leads and manual sorting.

## Hebrew Summary
360Agents היא חברה ישראלית להטמעת סוכני AI ואוטומציה עסקית. אנחנו בונים סוכני טקסט, סוכנים קוליים, סוכני WhatsApp ותהליכי אוטומציה שמתחברים לכלים קיימים בעסק. הגישה שלנו היא להתחיל מתהליך קטן וברור, להגדיר גבולות לסוכן, למדוד שיחות ושימוש, ולהרחיב רק במקומות שבהם האוטומציה באמת עוזרת.

## Contact
- Email: hello@360agents.cloud
- Website: https://360agents.cloud
- WhatsApp: available from the website contact buttons